We own that, and we’ve fixed it.) We have underinvested in architectural modeling functionality in recent years and are working to make that right. (Some of our long-time customers will remember the problematic Revit ribbon from 2010. And, like any company, we don’t always get it right. Like any company, we have finite resources and we make investment decisions and trade-offs based on our understanding of customer and industry needs. We have more to say, but first we will listen.įollowing that, today Autodesk released “ A Reply To Our Customers’ Open Letter On Autodesk Revit,” where the company elaborated on a point-by-point basis how they would address the concerns raised in the open letter, touching on everything from the licensing structure to improving programmatic interoperability: We’re planning to continue engaging with these customers directly, to have an open and honest dialogue, helping us further understand their needs. But we must always be open to customer feedback. We’ve done our best to balance these changes with a more valuable experience and trade-in offers that give longtime customers a path to experience these benefits at a cost consistent with what they pay today.
Our current roadmap for Revit is publicly available at: We also empathize with customers that have gone through different license models in the last few years as we’ve transformed Autodesk to become a subscription-based company that can serve our customers better. Expect to see progress here in the future. We do recognize the need to balance and have recently increased our development on the architectural capabilities of Revit. As with any business, there is the need to prioritize resources. Over the past several years, we increased our product development to serve engineering and construction customers, because we believe having a multi-disciplinary BIM model connected to construction enables better collaboration among all project team members.
While there are points it raised that we disagree with, there are also issues raised that we must take to heart, which highlight areas where we’ve fallen short. Now, Autodesk has issued a response through a representative, and although it does present a mea culpa of sorts, there’s a distinct lack of concrete action proposed:Įngaging, listening to and addressing the concerns of our customers is a top priority for Autodesk, and we appreciate the feedback we received in the open letter. Followers of AN’s social media channels may have noticed that a number of readers mentioned having the same issues and even listed their preferred Revit alternatives.
Practices find that they are paying more but using Revit less because of its constraints.” At the time, the letter demanded that Autodesk respond to the group’s concerns with an actionable roadmap for making its software more accessible as well as affordable, and for improving interoperability between Revit’s closed ecosystem and similar programs. “Where once Autodesk Revit was the industry enabler to smarter working, it increasingly finds itself a constraint and bottleneck. “Even before the Covid‐19 pandemic costs were under significant scrutiny and the value added by software vendors is now being questioned as never before,” reads the letter. Customer service Get help with installation, and more.The letter was aggregated in response to a June 2020 Autodesk survey, which asked users to rate the software giant’s performance and of the Revit platform in particular. It provides unlimited, priority, one-to-one, extended hour global phone support from senior Autodesk support specialists.